Returns and Refunds
We want you to love your STRONG Pilates merchandise. If something is not right, please reach out.
Returns and Refunds (Aus & NZ Orders)
If you would like to request a return, exchange, or refund, please visit our Returns/Exchange Portal within 14 days of receiving your order.
To be eligible for a return:
-
Item(s) must be unused and in original condition.
-
Item(s) must be in original packaging with original tags still attached where applicable.
You will need your order number and email used for the order to process the return/ The portal will guide you through the next steps.
Returns and Refunds (International Orders)
To help ensure you receive the best fit, we strongly recommend referring to our Size Guide before placing your order. The Size Guide can be found as the final image on each product page.
As we ship internationally from our Hong Kong distribution centre, we are unable to accept returns or exchanges for international orders, including for change of mind or incorrect sizing.
If you have any questions about sizing before purchasing, please don’t hesitate to contact our team- we’re always happy to help you choose the right fit.
Faulty or Incorrect Items
Please process the faulty garment via the returns portal by following the prompts
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.